At Kamelia™, we strive to ensure your complete satisfaction with every purchase. However, we understand that circumstances may arise where a refund or exchange is necessary. Please review our refund policy below for details on how we can assist you:

Refund/Exchange Window:

• Refunds or exchanges can only be processed within 10 days of the original purchase date.
• The product must be unopened and in its original packaging to be eligible for a refund or exchange.

Exclusions:

• Items marked as "Last Chance," "Final Sale," "Sets," "Bundles," or products deemed overly-used by Kamelia™ are not eligible for return.
• Please note that we do not accept exchanges or returns on previously exchanged items.

Exchange Policy:

• We accept one exchange per product purchased.
• The exchange item must be of equal value to the originally purchased item.
• Exchanges are subject to product availability.

Refund Process:

• Refunds will be issued to the original form of payment used for the purchase.
• Please be aware that a return processing fee of $5.99 will be deducted from the refunded amount.
• Shipping and handling charges are non-refundable.

For any inquiries or to initiate a refund or exchange, please contact our customer service team. We are here to assist you every step of the way and ensure your satisfaction with your Kamelia™ products.

Thank you for choosing Kamelia™ for your skincare needs. We appreciate your support and loyalty.