At Kamelia, we strive to ensure your complete satisfaction with every purchase. However, we understand that circumstances may arise where a refund or exchange is necessary. Please review our refund policy below for details on how we can assist you:

Refund/Exchange Window:

• Refunds or exchanges can only be processed within 10 days of the original purchase date.
• The product must be unopened and in its original packaging to be eligible for a refund or exchange.

Exclusions:

• Items marked as "Last Chance," "Final Sale," "Sets," "Bundles," or products deemed overly-used by Kamelia are not eligible for return.
• Please note that we do not accept exchanges or returns on previously exchanged items.

Exchange Policy:

• We accept one exchange per product purchased.
• The exchange item must be of equal value to the originally purchased item.
• Exchanges are subject to product availability.

Refund Process:

• Refunds will be issued to the original form of payment used for the purchase.
• Please be aware that a return processing fee of $5.99 will be deducted from the refunded amount.
• Shipping and handling charges are non-refundable.

For any inquiries or to initiate a refund or exchange, please contact our customer service team. We are here to assist you every step of the way and ensure your satisfaction with your Kamelia products.

Thank you for choosing Kamelia for your skincare needs. We appreciate your support and loyalty.